PAYROLL word on blue binder place on weekly time sheet and payroll summary report, human resources concept

3 Things to Ask Before Hiring a Payroll Company

The good thing about a payroll company is that they have a pool of employees who can help you with your payroll related problems. They are experts in the field. They can be trusted with anything related to payroll. If the payroll officer assigned to you has failed to do the job right, they can easily assign someone else who can help you more. This is just one of the reasons why it is in your best interest to hire a payroll company so that you will get a payroll officer of high quality. Here are some of the deeper questions that you can ask the company you are planning to hire if you are still uncertain.

  1. Financial protection. You need to ask them if the contract includes correction of mistakes without additional charges. You want them to be responsible for the mistakes. Take note that if there are mistakes, you will be penalized by the tax agency. If it is not your fault, then the company has to be responsible for what they have done. They also need to pay for the fines if need be.

  2. Disaster recovery. This is another important aspect that you have to take a closer look at. Anything can happen with the documents being worked on. There could be a flood or unexpected disaster. This includes fire. The computer might have also been infected with spyware and malware. You need to know what the company will do to recover the lost data or if they have a strategy to recover the data, through backups, in the event that it is damaged. This will make you feel calm since you don’t want to start over again just because something unexpected happened.

  3. Customer service. You will feel good if the company that you’re going to work with has a reliable and quick customer service representative. You must have someone to speak with if you want to follow up on the documents that you have asked them to work on. The representative must be able to attend to your needs immediately. If they don’t have a hotline that you can easily call, then don’t partner with that company. It will just stress you out if problems arise.

Once you have found the right company that has all these features, you can go ahead and partner with them. The good thing about outsourcing payroll services to payroll companies is that you don’t have to stick with them forever. You can ditch them for another company if you think that they have not lived up to expectations.

Image via (Stuart Miles)

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